Frequently Asked Questions
1. How do I place an order?
To ensure a high-end, personalized experience, we process all orders manually via WhatsApp.
- Step 1: Browse our collection and take a screenshot of your favorite items.
- Step 2: Click the WhatsApp button to chat with our dedicated concierge.
- Step 3: Our team will verify real-time availability and guide you through a secure checkout.
2. Is my payment secure? What methods are accepted?
Your security is our priority. We accept globally verified payment methods with full buyer protection:
✔ PayPal | ✔ Wise | ✔ Visa | ✔ MastercardDuring your consultation, our team will provide secure, encrypted links for your transaction.
3. Shipping & Customs (Double Clearance & Tax-Free)
We provide complimentary insured shipping to over 150 countries.
- Logistics Matrix: We leverage top-tier carriers including Royal Mail, DHL, UPS, and FedEx for fast and safe delivery.
- Double Customs Clearance: For the UK and EU, we offer specialized routes where all duties and VAT are pre-handled. No customs issues or hidden taxes upon arrival.
- Delivery Time: Average global delivery takes 7–15 business days with real-time tracking provided.
4. Are these real photos? Can I see my specific item?
Yes. Every image is captured by our team. We offer a Pre-Shipping Video Inspection: before dispatch, you will receive a live video of your actual product for final approval. What you see is exactly what you get.
Secure Payment: PayPal • Wise • Visa • Master | Tax-Free UK & EU ShippingCONTACT OUR CONCIERGE